Artwork Return & Refund Policy
All artwork offered through California Motifs is custom ordered and produced specifically for the Client. Production begins once you place an order, thus all artwork sales are final and returns, exchanges, or refunds are not accepted, except when an item arrives damaged, defective, misprinted, or materially different from the product ordered or described. Please double check your order (including size, color, and personalization details) before checking out.
Our Quality Guarantee
We want you to be completely happy with what you receive. If your order arrives damaged, defective, misprinted, or otherwise not as described, please contact us within 30 days of receiving your item, and we’ll make it right.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Photos of the item (and packaging, if damaged in transit)
Once we’ve reviewed your claim, we’ll send you a free replacement or issue a full refund — whichever works best for the situation.
What’s Not Covered
California Motifs does not accept returns, exchanges, or provide refunds for orders canceled or changed after production has begun, change of mind, buyer’s remorse, changes in personal preference or décor, incorrect size or dimensions selected or provided by the Client, differences in color or appearance resulting from individual computer or device displays, or an item’s failure to coordinate with the Client’s existing furnishings, finishes, lighting, or surroundings. Minor variations in color, texture, scale, placement, finish, or other characteristics that are inherent in custom, handcrafted, printed, or digitally reproduced artwork and do not constitute a material defect are also not covered. Damage occurring after delivery as a result of improper handling, installation, hanging, storage, cleaning, alteration, misuse, or normal wear and tear is not covered under this policy.
Lost or Undelivered Packages
If your package is lost in transit or goes unclaimed and is returned to sender, contact us and we’ll work with you to reorder or refund the item’s cost (shipping costs for the replacement order may apply).
Shipping Damage
The Client should inspect all artwork promptly upon delivery. If the shipping container or artwork shows visible signs of damage, please photograph the packaging and artwork before discarding any packaging materials and contact California Motifs as soon as reasonably possible. California Motifs may request this documentation in order to process a replacement, refund, or shipping claim.
How Refunds are Processed
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.
Contact Us
Have an issue with your order? Reach out to info@californiamotifs.com with your order number and we’ll get back to you as soon as possible — usually within [1–3 business days]. Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to you, the Client, under applicable law.